We've been selling genuine Ford extended warranties online since 2001. Since that time thousands of Ford, Lincoln and Mercury (remember them?) owners have purchased from us. While our website gives the ability to purchase without the need to speak with anyone, we understand the desire to ask pre-purchase questions. We enjoy answering these questions. It's what we do all day long.
March 11, 2020
Emma Allen is a people and car person. She understands us and the needs of our vehicles. After speaking with her twice we ended our sale as old friends. If you need to buy "Life Insurance" for your vehicle and know you will have your transportation for a long time, her coverage will make it affordable. Bought my car out of state and the dealer told me I bought my protection cheaper than my local dealer pays for it before the sale. Go figure. Such a deal. Emma makes it painless and has a great smile over the phone. Thanks Emma. Any time In Georgetown TX...
March 02, 2020
We recently purchased a Ford ESP from Emma Allen at Lombard Ford. She was a pleasure to work with - very professional, personable, responsive, and knowledgeable!!! She also got us a great deal which allowed us to increase the coverage we were planning on buying. Thanks Emma!!!
February 11, 2020
I came across this dealership searching online for a extended warranty. I spoke to Emma and she walked me through the entire process, answered all my questions, was able to give me a better price than going through the online system. Very professional, helpful and overall a great customer experience. Thanks!
February 05, 2020
The client experience Jack and Emma provide is second to none- best price too. I purchase the warranty and it already paid off today with the help of Jack due to my dealer not knowing how to correctly submit the part to ESP. I called jack to help me understand the process and he discovered the part was actually covered and called the service manager at my dealer to guide him through the correct way to submit the claim. Claim was paid- Jack went above and beyond to make sure I was taken care of and I appreciate this type of commitment especially after the sale was complete! I will recommend everyone to Jack and Emma every chance I get. If I lived near Lombard Ford- I would purchase my next Ford through them! Wish the rating would allow 10 STARS!
February 04, 2020
This is my second warranty purchase from Lombard. I always get great service, and price. Emma was very helpful and friendly. I will always come back, and have recommended a few coworkers, and friends who could not believe the great service and prices.
February 03, 2020
Emma is excellent at her job! She was very helpful, courteous and knowledgeable in helping me with my extended service warranty for my Ford Mustang for the 2nd time. She explained in detail what was included in my coverage and was very timely in her follow through. She saved me from a lapse in coverage. I plan to use Emma and Lombard Ford for my Mustang when my warranty is up for renewal.
January 23, 2020
We had been looking at a CSP mailing looking very Ford like though not sure it really was, I thought it was a replacement for ESP so we called the company selling the policy. The cost was way out of line and it did not cover what the old ESP covered. The agent was not as knowledgeable as one would like and he did tell us some things we later proved to be wrong. One thing the CSP literature had said was don't contact a dealer. But when I surfed I found your Ford dealership selling the ESP so we called. Thank goodness we did. Emma answered all of our questions and gave us more information too. She also understood what we wanted and did not try to over or undersell us but she did show us what was available. Great customer service with efficiency, kindness, and humor. If Emma is a sample of the overall culture at your dealership it must be a good dealership.
January 16, 2020
Emma was great. In all aspects of buying our Ford Extended Warranty Emma was very professional. This is our second warranty I have purchased from Lombard Ford.
January 07, 2020
Spoke with Emma regarding an ESP for my 2017 Mustang. She patiently explained the plans, reviewed options as well as answered all my questions. Polite, professional and knowledgeable. Emma made my purchase a smooth transaction........Thank you Emma
December 19, 2019
I called and spoke with Emma about an extended warranty on my Explorer XLT. She answered all my questions and explained the process to me. She was very responsive, patient, and totally helpful. I did buy the extended warranty and the entire process was handled in two phone calls. She made it easy.
December 17, 2019
I love my 2011 SHO, it only has 71,000 miles on it but I am scared to drive it without warranty coverage. I actually work for a Ford dealer in another state and as the ESP on my SHO was running out I asked if I could extend it, and they said that Ford wouldn't cover a car 10 years after it was delivered and they couldn't sell me one. I heard about Lombard Ford on a SHO group on the internet. I sent an Email and within minutes I heard back from Emma. A quick exchange of information about my car found that my warranty expired in 3 days. Emma got to work assuring me I could get a real Ford ESP and sent me a quote in the mail. The next day I had coverage. extending my current warranty for another 5 years. Thank you Emma.
December 15, 2019
Once I completed my exhaustive look for a used 2016 Ford F150 which fit all of my criteria, I felt very confident in my decision to buy it given I'd done my homework for over 6 months. Part of that research was knowing what options I would have in front of me for an extended warranty and not being pressured to buy the in-house, non-Ford warranty from my local used auto dealership. Having spoken to a variety of dealers and other companies offering genuine Ford extended warranties, I continued to compare them to Lombard in terms of competitiveness and especially customer service. Lombard continue to win out - even over my own dealership.
Emma was exceptionally informative - helping me understand the contract, helping know what thresholds to strive for in terms of mileage on the used vehicle and its effect on pricing, and so much more. I"m sure others who had Emma as their Lombard representative will agree with me, she's first-rate and made my purchase a pleasant and enjoyable event. (Thanks to Jack, too, whom Emma worked with behind the scenes. My interaction Jack was a seamless experience as well.)
For those wondering about the independent inspection requirement, it was easy and helped me feel all-the-better about my purchase given yet another set of eyes validated my purchase and provided some good tips on care and maintenance.
It has been 6 months since I purchased my truck and my extended warranty immediately thereafter. My personal schedule has been consuming - thus the delay in providing this review; however, the experience was so positive, I am compelled to write and not the year end without a shout out to Emma and Lombard for helping me acquire my long-awaiting F150. Here comes the snow. I can't wait to take advantage of 4WD.
Go Emma! Go Lombard. Go Ford.
December 04, 2019
Emma was great to work with. Very professional and thorough. I renewed an ESP plan and Emma made the process very easy. Thanks again Emma!
November 21, 2019
I purchased an extended warranty for my Explorer for the 2nd time. Emma was very courteous, helpful and knowledgeable on the service plans. When I needed the plans to review I received them immediately by email. I plan to use Emma and Lombard Ford for my Escape when it comes due.
November 21, 2019
Emma was very helpful and very knowledgeable in helping me with my extended service plan. She explained in detail the options and what was included in my purchase.
You can purchase Ford ESP easily from the comfort of your home! You don't need to speak with a salesperson to get a price.
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